Refund policy
Refund and cancellation terms for paid consulting engagements with Dev Harbor Consulting.
This policy applies to fees paid for consulting services from Dev Harbor Consulting Co., Ltd., Tax ID 0105853309971. Contact: info@dev-harbor.digital or +66-2-000-1601.
Eligibility
Refunds apply only to fees covered by a signed statement of work (SOW). Deposits and milestone payments follow the refund rules in that SOW and below.
Cancellation by client
If you cancel before work starts, we refund prepaid amounts minus any non-recoverable third-party costs already incurred. After work starts, fees for completed milestones are non-refundable; unused prepaid amounts for future milestones may be refunded minus work performed.
Cancellation by us
If we cancel for reasons other than your material breach, we refund unused prepaid fees for undelivered work.
Deliverables and quality
If deliverables materially fail the agreed acceptance criteria in the SOW, you must notify us within fourteen (14) business days of delivery. We will remedy or re-perform within a reasonable period. Refunds are considered only when remedy is not feasible.
Non-refundable items
Expenses already incurred (travel booked, paid vendor licenses), completed workshops, and time recorded against approved change orders are not refundable.
Processing time
Approved refunds are processed within fourteen (14) business days to the original payment method where possible.
How to request a refund
Email info@dev-harbor.digital with your SOW reference, invoice number, and reason. We confirm receipt within three (3) business days.
Standard market durations proposed here; specific percentages may be superseded by your signed SOW.